Privacy Notice

Introduction

This is Curo Health’s privacy notice. It tells you how we collect and process your data when you use our website. This includes any personal information that you give us – for example when you fill out a form or contact us.

If you have any comments about this privacy policy, please email us using the contact form.

1. How we handle your data

Curo Health is committed to processing data in accordance with its responsibilities under the GDPR. This means that your personal data shall be:
• processed lawfully
• fairly and in a transparent manner in relation to individuals;
• collected for specified, explicit and legitimate purposes and not processed in a manner that is incompatible with those purposes;
• adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
• accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
• kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.

2. How we process your data

If you request information from Curo Health, you are providing personal data to us. The purpose of our site is to provide information about our federation, our primary care at scale services and our member practices here in North Kirklees.

This requires Curo Health to store your data and respond to any other requests for information that you have made. We have kept to a minimum the amount of required information you need to pass us to access the services on our site.

3. Analytics data

We work with third party analytics firms which analyse and monitor the activity of visitors to our site for the purposes of continually improving the service we can offer our customers.

A part of these third parties’ use of cookies and other tracking technology, they have access to some personal information about our visitors, such as your IP address and approximate location. Please note that no third party analytics firm has access to personal data such as your name, phone number, email address or payment details etc.

4. Partners we may need to share your data with

In order to answer your questions about the course, we may need to pass data to partners who we provide primary care services with. All partners have robust data protection policies of their own. Your data will be managed in keeping with their own Privacy Policies, which may be different from this one but will still be in accordance with the General Data Protection Regulations.

Partners we may need to share your data with: Mid Yorkshire Hospitals NHS Trust NHS North Kirklees CCG Your individual practice Your primary care network

5. Your Rights

We are committed to ensuring that your privacy is protected. We will only use the information that we collect about you lawfully in accordance with the EU’s General Data Protection Regulations (GDPR). We may change this policy from time to time by updating this page. At all times this information is protected in a manner fully in-keeping with the EU’s General Data Protection Regulations.

You have a number of rights under Data Protection law including:

5.1 Access

Everyone has the right to access their personal data.  The Data Protection Act 2018 and General Data Protection Regulations (GDPR) allow you to find out what information is held about you, including information held within your medical records, either in electronic or physical format.  This is known as the “right of subject access”.  If you would like to access all or part of your records, you can make a request in writing to the organisation that you believe holds your information.  This can be your GP, Curo Health, or another provider that has delivered your treatment and care in the past.  You should be aware that some details within your health records may be exempt from disclosure; however this will be in the interests of your wellbeing or to protect the identity of a third party.

If you would like access to the information which Curo Health holds about you within its own records, please submit your request in writing to:

Subject Access Contact:

Helen McNae, email: helen.mcnae@this.nhs.uk.

5.2 Rectification

Curo Health is responsible for ensuring any information we hold and share is accurate and up to date.  You should ensure you inform us, and others who may be providing you with care such as your GP Practice, of anything which may have changed (particularly your address and contact details) since your last interaction to ensure accurate records can be maintained.

Should you identify that any information we hold is inaccurate you should inform us.  This will enable us to amend the information we hold.  You can inform any member of staff of the clinical team when attending an appointment, or contact Curo Health curohealthcare@gmail.com

5.3. Erasure

Organisations are only permitted to keep information for as long as necessary.  When information is no longer required it should be erased or destroyed.  All information held by Curo Health is retained in line with the Records Management Code of Practice for Health and Social Care 2016.

Further rights to erasure do not apply to the care records held by Curo Health as these are considered a medico-legal record.  If you have any questions or concerns about the content of your records you should speak to a member of the clinical staff when attending an appointment, or contact Helen McNae, email: helen.mcnae@this.nhs.uk.

5.4. Restrictions and Objections

You have the right to object to the way in which your data is held and used by Curo Health.  If your objection relates to any direct marketing which Curo Health is conducting, your objection will be upheld.  If your objection related to any other processing activity, you should provide specific reasons why you are objecting to the processing of your data.  These reasons should be based upon your particular situation.  Curo Health will consider your objection and provide you with a response, either confirming that your objection has been upheld, or detailing the compelling legitimate grounds for the processing.

If you would like to register an objection to the processing of your personal data you should speak to a member of Curo Health staff when attending an appointment, or contact Helen McNae, email: helen.mcnae@this.nhs.uk.

5.5 Lodging a complaint with a supervisory authority

You have a right to lodge a complaint with the supervisory authority, the Information Commissioner’s Office (ICO).  Should you have a concern about Curo Health information rights practices you should first contact Curo Health’s Data Protection contact; Helen McNae, email helen.mcnae@this.nhs.uk. Should you remain dissatisfied you can find details of how to contact the Information Commissioner’s Office at https://ico.org.uk/.

6. How we use cookies

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer (if you consent to us using cookies).

Cookies contain information that is transferred to your computer’s hard drive. We only use analytical cookies which enable us to recognise and count the number of visitors and to see how visitors move around our website. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

If at any time you wish to disable our cookies, you may do so through the settings on your browser. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.uk.