Residents in the North Kirklees area have seen a significant improvement in access to specialist ear care services. Thanks to a local GP collaboration, surgeries in the area are working together to provide the new innovative service.
The ear care service is being run from Dewsbury Health Centre, with appointments available from Thursday to Saturday each week. Although centrally located from the Dewsbury facility, it is planned that the service will also open in other locations over the coming months. Not only has the provision of ear care for local residents changed through the initiative, but also the way in which patients are referred has also been improved.
Patients are now able to book in for ear care via their GP surgery on the telephone, without the need to see a doctor first. Not only does this speed up the referral process, but it also means local residents can access the specialist service on Saturdays too without the inconvenience of having to find time off work during the week.
Curo Operations Manager, Mark Fenteman who coordinate the service on behalf of local GPs commented: “Ear problems are a very real issue for patients, with issues such as wax build-up causing hearing loss, pain and infections. We’re regularly finding a high number of patients coming in with these problems, with GP practices in the region beginning to struggle with the pressure of high demand for ear-related needs. This often leaves GPs over-stretched and pushes up waiting times as a result.
Mark continued: “Thankfully, we’re pleased to report the new specialist ear care service run from Dewsbury Health Centre is going down really well with patients. It allows faster, more accessible and more efficient clinical care care in the area, whilst reducing the burden on surgeries.”
The service collects regular feedback from patients with over 97 per cent of attendees rating the care received as ‘excellent’. One patient added: “I was very pleased with the service. The nurse was very helpful, did a good job and explained everything in detail.”
Whilst revolutionising the way in which North Kirklees patients can access ear care quickly and easily, the service also provides less mobile patients with a home visit option, to ensure the same high level of care is available to all. To find out more about accessing the new ear care service, please contact your local GP surgery direct.